Veterinary services – delivered with courtesy and respect!

As a new client of our veterinary hospital in Burnside, you can expect our full attention to your pet’s needs.

When you arrive for your appointment, you will be greeted warmly, and while waiting for the veterinarian you can enjoy a comfortable seat in our spacious waiting area. Enjoy a complementary tea/coffee and view our 60 gallon freshwater fish tank or say hello to our resident Chameleon, Mittens!

One of our veterinary technicians will call you and your pet into an exam room to get your appointment started.  They will take a few moments to chat with you and get a complete history of your pet.  Then they will check their vitals.  They will then update the veterinarian who will be in shortly to ask further questions and do a full, head to tail, physical exam.  The doctor will recommend any diagnostic testing they feel may be warranted.  Most of these tests can usually be done in the clinic.  Once we have results of these tests the doctor will discuss a possible diagnosis and treatment plan if warranted.

This is a great time to ask questions. Our veterinary team wants to make sure you’re completely comfortable with the information we’re providing.

Please note: Our goal is to see all our clients and patients on time, and although we have contingencies for emergencies, there will be times where the unexpected will create delays. We will ensure these are minimized as much as possible.

We are excited to meet you and your pets!